Shipping policy

Time frames
Auckland : 1- 2 days
North Island : 1- 3 days
South Island : 4 - 6 Days
Orders placed after midday on a Friday, anytime on a Saturday, Sunday or on a public holiday will be processed the next working day.
Note: Delivery times are estimated guides.

Please allow an additional 3 days for custom made orders.

Tracking Information + Courier Service
Our nominated courier service is NZ Post.
We will send you an email with your tracking number, once your order has been dispatched from our distribution centre to let you know that it is on its way.

A signature may be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign or if you're happy for the courier to leave, please leave a detailed note at checkout with instructions.
We do not currently deliver to collection points such as: PO Boxes.

Once your parcel has been picked up by our courier provider, Home of Huggles is no longer liable or responsible for any delays or lost/damaged items. If the address provided is unattended, an attempted delivery card will be left (if you haven't otherwise stated to leave) and your parcel will be redirected to the nearest courier depot for you to collect. In the scenario you have any issues with your delivery please contact the courier company to lodge a claim.